Call us: 415-621-1909

Customer Service

Shipping & Delivery

The cost of shipping will be added at the time of purchase. Please ask us about shipping options before ordering.

Orders placed after 2:00pm PST Monday-Friday will be processed the following business day.

We process and ship most orders within 24-48 hours, however, some items require additional time for preparation.

All shipping transit time estimates are based on business days. Example, an order placed on Friday selecting Next Day Air shipping option will not be delivered until the following Monday.

Any orders containing out of stock items will be shipped partially unless otherwise specified. The backorder items will ship separately as soon as they become available.

Customers outside of the US: Customs fees/duties/taxes are not collected in advance by Emiliomiti and are the responsibility of the buyer.

It is the buyer’s responsibility to check package and equipment for both concealed and unconcealed damage upon arrival. If equipment is damaged in transit, all damage claims shall be made by the buyer to the carrier. Any damage not noted on the bill of lading or not noted with the carrier is the buyer’s responsibility. All claims for damages or lost items which occurred during shipment are strictly between the buyer and carrier.

It is the buyer’s responsibility to inform us of any damaged and/or missing items within 24 hours of order delivery.

Returns & Exchanges

 Buyer must contact us to arrange a return or exchange within 10 days of receiving item.

 All items must be pre-approved by Emiliomiti and have a return merchandise authorization (RMA) number. Unauthorized returns will not be accepted.

 Electronics cannot be returned.

 Special order items cannot be returned.

 Returned items are subject to a 20% restocking fee.

 Buyer is responsible for round-trip shipping costs, appropriate packing, insurance, and returning the item in “new” condition. All original packaging must be included. Used items will not be accepted for returns or exchanges.

Warranty

New items have a (1) year warranty on parts and (30) day warranty on electronics, unless otherwise noted. Warranty covers manufacture defects and does not cover misuse by the user.  

Refurbished, rebuilt, and used items will note specific warranty terms. 

Technical Support

We have factory trained technicians available Monday-Friday 8:00am-5:00pm PST, 415-621-1909.

Privacy & Security

Emiliomiti takes your privacy and security very seriously. We will never share your personal information with third party companies. We have taken every measure to ensure all transaction are secure.